Employee Assistance Programme Services

Standard Services for employees:

• Counselling services
  Either over the phone, or in person if selected, qualified counsellors can provide advice to help employees cope with the challenges they may expect such as a wedding, or the ones they don’t, like a family crisis.
• Online Services
  In addition to the help and support available from the helpline, members of the EAP also have access to a website full of invaluable information. Online Services is a web-based information and support resource designed to assist employees and their families with the challenges of daily life. As well as providing information and support, the website also provides easy-to-follow step-by-step programmes to help employees examine aspects of their life and coach themselves in reaching specific goals in their personal life, at work or concerning their health and wellbeing.
• Information services
  The programme’s information services can equip employees with essential knowledge to resolve issues at work or in their personal lives.

Standard Services for employers:

• Management Support
  Designed to provide management with access to a personal adviser to discuss staff issues and team management, Management Support focuses on how to get the most from your team.
• Critical Incident Services
  Provides specialist intervention to help employers in providing assistance to employees who have experienced a traumatic incident, to minimise the risk of post-traumatic symptoms.

Complementary Services:

We have a wide range of additional services for you to purchase, to complement our standard Employee Assistance Programme providing further support for you and your employees.

• Performance Coaching
  Performance Coaching seeks to improve the performance of your company through the development of your managers. Delivered by dedicated performance coaches, the telephone and online resources offer cost-effective global coverage on a wide range of coaching issues.
• Employee Workshops
  In-house training workshops are designed to provide focused performance-orientated information to develop the skills of individuals.
• Mediation Services
  Providing an effective and confidential way to resolve disputes and disagreements in the workplace.
• Ethics Line
  Providing employees with a means of reporting their concerns on issues such as fraud, theft, health & safety, bullying and harassment, while providing you with information about possible risks to your company.
• Smoking Cessation
  The Smoking Cessation Programme is designed to help employers support those employees who want to become smoke free and is available for individual employees or groups of employees.